Order Information

Please send the cancel request to service@onevantool.com on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, we would request that you the return fee.
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:

1) Take a picture of the damage.

2) Then please email us at service@onevantool.com immediately and attach the photos.

3) We will contact you directly with the next steps.

4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 30 days of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Onevan to process your refund.
Of course! We support the sale of products in combination with replacement parts, and replacement parts are also available separately.
Whatever happens to your order, you can contact us via service@onevantool.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

Payment & Delivery

Our average ETA is currently 7-14 business days, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed. Customers are currently experiencing delays on delivery times and tracking updates. In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to service@onevantool.com and we will issue you the refund in 2 business days.
There will be no invoice in your package. If you want to request for an invoice, please contact our customer service for a screenshot of your order details.
Shipping carriers are experiencing surge demand in the US due to high demand and COVID-19 and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping.

Product Information

ONEVAN 3000W Electric Push Lawn Mower Foldable Trimmer(SKU006043): Video Guide

ONEVAN 2500W Cordless Electric Push Lawn Mower Foldable Trimmer (SKU006024): Video Guide

ONEVAN 4000W Brushless Electric Push Lawn Mower Foldable Trimmer(SKU006040): Video Guide

ONEVAN 4000W Brushless Cordless Grass Trimmer Retractable Lawn Mower(sku006074): Video Guide

ONEVAN 8" Brushless Outdoor Pruning Saw(SKU005327): 
Video Guide
Instruction 

ONEVAN 8" Telescoping Pole(1.3-2.25m) Brushless Electric Chainsaw(SKU5288): Video Guide

ONEVAN 6" Telescoping Pole(1.3-2.25m) Electric Chainsaw(SKU004176): Video Guide

ONEVAN 16" Brushless Cordless Electric Chainsaw(SKU004896): Video Guide 

ONEVAN 6" Chainsaw & 25mm Pruner with 2m Telescoping Pole Brushless Cordless Combo Kit (SKU006107): Video Guide 

 

Cordless wrench instructions: Download 

Chainsaw instructions: Download

Nail gun instruction manual: Download

 

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