We will provide the big deal and great service for your order. And our Wholesale members receive discounts on all items. If you need it:

Please contact us on WhatsApp at: Onevan Official

We will get back to you as soon as we receive your message and offer a special price. In addition, please contact us (service@onevantool.com) for details on large orders.

Defects – Onevantool.com will replace all manufactured damaged/defective merchandise for an identical item. A 90 day defective warranty is in effect as soon as the items are delivered to the wholesaler. If items are received damaged/defective contact us immediately so we can arrange accommodations.

All our items come with a 30-day return policy. During this time any unopened and unused merchandise can be returned at the wholesaler’s expense for a full refund minus a 20% restocking fee. All our items come with a 90-day manufacturer’s warranty. During this time we will replace and/or assist in repairing any items deemed damaged during shipping or defective from the manufacturer. This warranty does not include wear from normal use and/or damage due to incorrect use of the product.

Please contact us at service@onevantool.com for assistance with any returns, exchanges, or quality issues. Do not send back any items without prior approval from us. We cannot accept returns without an RMA authorization code. If we receive your package without an authorization code, it will not be accepted and will be returned to you at your expense.

Please allow 3-5 business days while your exchange is processed. We will email you once your exchange is processed.

Keep Everything – Please retain all factory packaging, the box, and all box padding. If you discard any of these items, we may not be able to help you.

Take Photos – Please email photos. Sending photos will give us the information we need to help you. If something isn’t fitting properly, we may be able to assist you. If an item has been damaged in transit we will need to see it. Sometimes verbal or written communication won’t help, and photos will help clarify any confusion. Take photos of everything including packaging.

*By placing a wholesale order and get the coupon, you are stating that you understand and adhere to all policies set forth by ONEVAN*